Competence

The facts contained in this blog are strictly in the public interest to share with consumers my experience in process of the purchasing a residential solar system.  Consumers need to be aware that not all companies who sell and install these systems are created equal.  For the most part, one will find honest, reputable licensed contractors, who provide a quality product with quality service.  It’s the shoddy “cowboy” contractors, even though they are licensed, who care more about how much they can get from the consumer while providing the least. 

Even though consumers follow all the guidelines and plentiful advice to prevent getting ripped off, it still happens.  One of the best ways to combat this problem is for them to publicly share their experiences.  For the readers of such experiences, it provides them with the opportunity to learn the true facts after wading through the often created five-star untraceable reviews so often seen.  It is true that even the leaders in customer service will occasionally have a unsatisfied customer.  The manner in which the company responds to a problem is proof positive of their reputation.  Freedom of choice is an invaluable tool for consumers.  It’s kind of like watching TV . . . if you don’t like what you’re seeing, you can always change the channel.

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Is your solar contractor lying to you?

Is your solar contractor lying to you? In my dealings with Pro Solar Hawaii the answer is yes. Here is one example of where Pro Solar Hawaii has lied to me at least twice in one txt on the left.

If you have a situation where your solar contractor is lying to you, the best thing you can do is contact all involved. In my case of the lies told to me by Pro Solar Hawaii there is really maybe 3 lies in one message. ok, 2 for sure,

The first lie is that "you will be locked out of HELCO." The lie was an attempt to coerce me. I assume Pro Solar Hawaii lied to me thinking that I didn't know how easy it was to get an extension. But, I am guessing that most would be scared by this had they not known about the extension availability for HELCO.

The second lie in this txt is the part of telling me that the BBB contacted HELCO on Pro Solar Hawaii's behalf. Now this is a pretty big lie in an attempt to coerce me. Sounds really scary. no?  But, is it a lie? Did the BBB contact HELCO?

BBB response to Pro Solar Hawaii's claim: "I had reviewed the case notes and confirmed with Lorie as well that BBB did not contact HELCO about this."

Well now, isn't that special?  I don't guess that the BBB has also lied to me about contacting HELCO. Would you believe Pro Solar Hawaii or the BBB in my position on this matter? If Pro Solar Hawaii is lying to me on something this big, what else have/are they lying about? As if I don't already know..

This brings us to Pro Solar Hawaii's third assumed lie to me. "Our business is booming" At the point of this statement I had no reason to doubt it. But ya see, Pro solar Hawaii wants to claim in their lawsuit that their business was hurt. Were you lying then, or are you lying now?

In the end, if you think your solar installer is lying to you, just like I thought Pro Solar Hawaii was lying to me. Contact everyone. Leave no stone unturned!

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